Hotel Restaurant Ask For Service Charge Know About Its Law And How To Complain All Details In Hindi – Service Charge:



New Service Charge Guidelines: People keep going to eat food in hotels or restaurants. Sometimes with family, sometimes with friends, sometimes alone. People go here to taste the delicious food, and pay the bill. Actually, you have to pay the bill for the food you order. Not only this, many people also give a tip along with the bill and everyone gives it with their own pleasure. But when the food bill comes to you, then you must have noticed at some point that you have to pay service charges in addition to the food in the bill. This service charge is levied from 5% to 15% of the food bill. But does it need to be given? Can the hotel or restaurant forcefully take this from you? So let us tell you what new rule has come into force regarding this. You can learn more about it in the next slides…

What happens now?

  • Hotels and restaurants give their customers a custom service charge in the bill, which is charged from the customers, which is completely wrong. In the bill, money is taken from the customers without their consent in the name of service charge below the cost of the food.

new guidelines issued

  • Actually, the Central Consumer Protection Authority (CCPA) has issued new guidelines regarding the service charge levied in hotel and restaurant bills. According to this new rule, now no restaurant can charge service charge in return for serving its customers.

can’t force

  • Speaking on the new guidelines, Consumer Affairs Minister Piyush Goyal said that the restaurant cannot levy service charge in any kind of bill without the consent of the customer. This is completely optional i.e. if the customer wishes, then he should pay the service charge, otherwise he should not.

would be illegal

  • This new rule has been implemented by the Consumer Affairs Ministry to prevent hotels and restaurants from charging service charges. In this, it has been made clear by the government that it is illegal to take service charge. Whereas, the service charge was not declared illegal by the restaurant association. In the midst of all this, now the CCPA has issued new guidelines.



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