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Troubled by complaints of overflow and smelly toilets, the Railways has now deputed its senior officers to personally inspect trains across the country and find out the root cause. He said that in the second phase, Railway Board level officers are likely to be deputed to travel in 3 AC coaches of trains for 24 hours to experience the problems faced by the passengers.
Train passengers’ complaints flooded in social media
544 inspections have already been completed in the last three days by senior officers, who are usually the signing authorities for such inspections which are carried out by their juniors. Social media is flooded with complaints from passengers traveling by trains ranging from lack of water in toilets to cleanliness issues and leaks.
One such complaint that really caused trouble for the Railways was in April this year when a passenger traveling in the New Delhi-Bilaspur Rajdhani Express flushed the bio-toilets after using it, leaving his entire body. But the dirt had come. The passenger complained to Northern Railway which led to several rounds of meetings of senior officials where toilets were reviewed.
This time the responsibility was given to senior officers
Railways planning to cover more and more trains in the next few days, for the first time, has mobilized senior officials in areas like Divisional Railway Managers, Additional Divisional Railway Managers, Principal Chief Mechanical Engineers and others. The idea of appointing senior officers is to ensure that they too get to see what is happening at the ground level. It is important that they see for themselves what kind of problems passengers are facing while they think of better solutions for them. It is imperative to find the root cause of the problems.
A senior official said that in the second phase, Railway Board level officers will be involved, who will travel 24 hours in 3AC coaches to see what kind of problems the passengers are facing. The much-awaited bio-toilets program of Indian Railways aimed at providing clean and hygienic environment in railway premises, has emerged in the form of passenger complaints of clogged and smelly toilets in trains.